General FAQs

No. We recommend ages 12 and older, but there are no age restrictions. Any age may attend the Castle of Chaos. Children 5 and under are free except on Fridays or Saturdays, when all ages are regular price.

Nope, sorry. Expired tickets from previous years or seasons are no longer valid and there are no refunds on expired tickets. We do, however, sometimes give out tickets with a 2 year expiration, so check the ticket itself to see.

Yes! You can use any credit or debit card that has the Visa, MasterCard, or Discover logo. We DO NOT take American Express. Keep in mind, for all credit and debit card transactions, there is a $1 service fee.

As long as you arrive by the time we close, you will be admitted. So, if we close at 10 and you arrive at 10, you are fine, even if there is still a line.

The General Admission Single Haunt ticket allows entry into every haunt within one location (we sometimes build separate haunts within one location). Since we only have one location this year, this includes all of that location.

For 15 years, Castle of Chaos has been looking for a permanent home in the Salt Lake Valley. Finally, we found a permanent location for ourselves! Our new home at 7980 S State Street in Midvale, UT is a haunter’s dream. Located in a massive, dark, scary basement underneath a bowling alley, four retail stores and storage, it was exactly what we needed. With 300 parking stalls, being located a hundred yards south of a Trax station, and an easy to find State Street address, we have arrived… and as you descend down into the darkness, you will very quickly see what we mean! No other haunt has the confined, natural creepiness that we do.

We have consolidated our Orem, Riverdale and Taylorsville haunts into one terrifying location this season. We will look to expand again in the future as we find new, permanent homes along the Wasatch Front.

Just visit our “Join Us” page and fill out the contact form. We will email you back and get you all the information you need. You must be at least 16 years old to volunteer as an actor and 18 for security.

4 Levels of Fear

4 Levels of Fear allows you to choose the level of intensity you experience when at Castle of Chaos. The 4 Levels of Fear refer to the type and intensity of scares you will receive from the actors as you go through the haunted attraction. The levels (in order of intensity) are: Monster-Be-Gone (you get a glow wand), General Admission, Hands on Horror (you wear a glow bracelet), and X-Scream Hands on Horror (you wear a glow necklace). After arriving, you will choose your Level of Fear, sign your waiver (for Levels 3 or 4) or turn in the waiver you have printed and pre-signed from home and affirm on camera that you understand the rules and expectations of Hands on Horror.

No. All 4 Levels of Fear go through the same haunted house.

Your group can have people choose different levels and you will still go through everything together.

Hands on Horror

Hands on Horror™ is a fun experience for those that think they can handle being touched by our actors. We have hired the best scarers in Utah to give you an experience you will never forget! This experience can be very intense and you MUST sign a waiver to participate. You will almost definitely be touched, grabbed (appropriately), etc! So do not do this upgrade if you do not think you can handle it! Each Hands on Horror™ victim is specially designated by a glowing object on their person so that our creatures know which victims have signed the waiver! Level 3 Hands On means touching etc without moving. Level 4 X-Scream Hands On means that “anything goes” including being moved, carried, blindfolded, etc in an intense and possibly “torture” atmosphere. You will never be in true fear of injury, though some themes are extremely intense.

No. Hands on Horror™ is strictly optional. No one has to participate. It is up to each person to decide if they feel like they can handle the intensity. It is meant to be a fun addition for those looking for the extra adrenaline that you get when you know the monsters can actually “get” you. We pioneered “extreme haunting” in Utah in 2007 and while other haunted houses now do a “touch” experience as well, we are the only haunt where your group can individually choose their level of scare (4 Levels of Fear). In 2016, we have adjusted our pricing so that all tickets, whether Hands On Horror or not, are the same price. The main reason we did this is because some of our non-Hands On customers felt that our actors focused on the Hands On customers more and because it was a higher price, we did have our most experienced actors focusing on them. Now that all tickets are the same price (Hands On tickets are less expensive this year than previous years), we are encouraging the same amount of attention to all of our customers, regardless of whether you have Hands On or not.

You must be 18 or older OR be with a parent or guardian (who is over 18) and can sign the waiver for you OR download the waiver in advance, have your parent or guardian sign it, and bring it with you. These rules apply to both levels of Hands on Horror™ (Regular and X-Scream™).

X-Scream Hands On Horror™ is an even more intense level of actor interaction. Some of our actors have been trained to give you a “special” level of Hands On treatment which can include simulated torture, ice, blindfolds, restraints, water, fake blood, electricity, harsher language and other “acts” to increase your fun within the haunted house. Harsher language is never used without previous verbal consent to the actor and the customer stating affirmatively that they are at least 18 years of age. Castle of Chaos prides itself on being Utah’s most interactive haunt and the X-Scream™ level of Hands On Horror™ increases your chances of a much more intense experience (not all Level 4 customers get the same experience). You will NOT (of course) be harmed or handled inappropriately, but anything else is fair game and body contact is expected. You never know what will happen in the darkness when you’re all alone! Know that you may be separated from your group, so remove your glow necklace if it becomes too intense for you! That is your only defense. If you are physically unable to do this, a safe word will be given.
Rumors abound regarding a Level 5 Hands On. We can neither confirm nor deny these rumors.