General FAQs

Just visit our “Join Us” page and fill out the contact form. We will email you back and get you all the information you need. You must be at least 16 years old to volunteer at our Salt Lake location and at least 14 years old to volunteer at our Riverdale and Orem locations.

Sadly, the building was purchased (and subsequently torn down) and we were forced to vacate. But the good news is the entire 3300 South cast and crew is now at our Taylorsville location (formerly Nightmare Mansion™) and has joined their entire case and crew. Two massive haunts under one roof. Salt Lake better hold on tight. The new and improved Castle of Chaos™ Salt Lake features both Hands on Horror™ and FIVE Levels of Fear™!

Yes! You can use any credit or debit card that has the Visa, MasterCard, or Discover logo. We DO NOT take American Express. Keep in mind, for all credit and debit card transactions, there is a $1 service fee.

The General Admission Single Haunt ticket allows entry into every haunt within one location.

All ages are welcome to attend any Castle of Chaos location, yet it is not recommended for guest under 11 years of age.

Trilogy of Terror

With every “Trilogy of Terror” 3 Haunt Combo Ticket purchased online, you will not only get full access to all 3 of our haunted attractions, but you will also get a FREE VIP FAST PASS Upgrade to any one of the haunts of your choice. Use it at the haunt and on the night when the lines are the longest and skip right to the front!

You save $40 by purchasing the “Trilogy of Terror” 3 Haunt Combo Ticket online (with Free VIP Upgrade) as opposed to just buying single tickets to each haunt!

You can split the nights. You can go any night you like during our 2012 season. Weekdays, Weeknights, September, October, whenever works best for you. Up to 3 separate nights of terror!

No. The Trilogy Admission is three General Admission tickets, issued to ONE and only one person for use on the same or different nights

The “Trilogy of Terror” Combo Ticket gives you full access to all 3 of our haunted houses and can be used on the same or different nights. You can go to all 3 haunted houses or you can choose to visit the same haunt 3 times on 3 different nights. Or visit one haunt twice and a second haunt for your 3rd visit. You decide where you go and when you go.

Hands on Horror

X-Scream Hands On Horror™ is an even more intense level of actor interaction. Some of our actors have been trained to give you a “special” level of Hands On treatment. You will get extra attention from them in many different ways. Castle of Chaos prides itself on being Utah’s most interactive haunt and the X-Scream™ level of Hands On Horror™ ensures that you will be the center of attention for these professional actors. You will NOT (of course) be harmed or handled inappropriately, but anything else is fair game. You never know what will happen in the darkness when you’re all alone! Know that you may be separated from your group, so remove your glow necklace if it becomes too intense for you!

You must be 18 or older OR be with a parent or guardian (who is over 18) and can sign the waiver for you OR download the waiver in advance, have your parent or guardian sign it, and bring it with you. These rules apply to both levels of Hands on Horror™ (Regular and X-Scream™).

No. Hands on Horror™ is strictly optional. No one has to participate. It is up to each person to decide if they feel like they can handle the intensity and if they wish to pay for the special upgrade.

Hands on Horror™ is an extra add-on experience for those that think they can handle being touched by our actors. We have hired the best scarers in Utah to give you an experience you will never forget! If you don’t think it was worth the upgrade, you get your add-on cost back at the end. This experience is so intense you MUST sign a waiver to participate. You WILL be touched! You will be grabbed (appropriately)! So do not do this upgrade if you do not think you can handle it! Each Hands on Horror™ victim is specially designated by a glowing object on their person so that our creatures know which victims have signed the waiver!